Lockdown has seen many property owners take advantage of the stay at home rule. Some property owners have chosen to undertake well overdue repairs to their homes. Some have gone all out and undertaken major works on their homes.
Unfortunately, we know that some owners have been struggling financially and are not sitting in a good position with their mortgagees.
As conveyancers we need to know what works if any have been undertaken on the property before completing and releasing the Vendor Section 32 Statement to the client for review and certainly before it is released to the agent.
One of the best things you can do for your business is to focus on client experience. Studies have shown there is a very strong relationship between a client’s positive experience and their willingness to repeat spend.
Businesses that offer a high level of customer satisfaction will reap the benefits in terms of revenue, reputation, and referrals.
In this article, we discuss 5 tools that your Conveyancing business can use, through their search platform, to ensure every client experience is a good one.